At b88my, gaming is only meaningful when done in a healthy and responsible way. We provide a range of tools and resources to help you stay in control at all times.
Responsible gaming means enjoying betting as a form of entertainment — not as a way to earn income or solve financial problems. At b88my, we believe every member deserves a fun, safe gaming experience that stays fully within their own control.
Online gaming can be an enjoyable activity when approached with the right mindset. However, like many other forms of entertainment, it can become a problem if not managed well. That is why b88my invests seriously in developing self-control tools and genuinely effective support programmes for our members.
Our commitment to responsible gaming goes beyond meeting licensing requirements — it is a core value embedded in every aspect of b88my's operations. From platform design to the training of our support staff, every layer of our organisation is built with member well-being as the top priority.
Recognising the early signs of a gambling problem is the most important first step. Here are some warning signs you should take seriously:
Betting with money that should be used for daily necessities such as rent, bills, or food.
Constantly returning to play to try to "break even" after a big loss.
Hiding gambling habits from family members or friends.
Feeling anxious, restless, or irritable when unable to play.
Spending far more time playing than originally planned.
Borrowing money or selling assets to fund wagering.
If you recognise two or more of the signs above in yourself, we encourage you to contact the b88my support team or use the self-control tools we provide.
B88my provides a comprehensive set of self-control tools accessible directly from your account. All tools can be activated at any time without contacting support first:
Set daily, weekly, or monthly deposit limits to control how much money you put into your account. Lower limits take effect immediately, while higher limits take 7 days to come into effect to ensure decisions are made carefully.
Set the maximum loss amount you can tolerate within a given period. Once this limit is reached, the system automatically blocks any further betting until the limit period expires.
Limit the length of your daily playing sessions. The platform will alert you when the time limit is approaching and automatically end the session once the limit is reached.
Take a short break from the platform for 24 hours, 7 days, or 30 days. During this period, your account will be fully blocked from any wagering activity, but you can still withdraw your available balance.
For more serious cases, you may apply for self-exclusion for 6 months, 1 year, or permanently. This will fully block your account and prevent new account registration using the same information.
Enable periodic reminders that show how long you have been playing in the current session. This helps you stay aware of the time spent on the platform.
Take a moment to answer the following questions honestly. This is not a diagnostic test — it is a personal reflection tool to help you assess your own situation:
Answer each question honestly. If you answer "Yes" to three or more questions, we encourage you to speak with our support team.
If you answer "Yes" to three or more of the questions above, please contact our support team via live chat or email [email protected] for further guidance.
Asking for help is not a sign of weakness — on the contrary, it is a sign of strength and wisdom. b88my fully supports anyone who needs help dealing with a gambling problem. Here are simple steps to get support:
B88my works closely with consumer protection organisations and supports gambling awareness initiatives in Malaysia. We will always prioritise member wellbeing over short-term profit.
B88my is a platform exclusively for individuals aged 18 and above. We take this responsibility very seriously and implement multiple layers of controls to prevent underage access:
If you suspect that someone under the age of 18 is using the b88my platform, please contact our support team immediately. We will take prompt action to address the matter.
If you or someone you know needs immediate help with a gambling problem, the following resources can assist:
b88my Support
24/7 live chat is available directly on the platform. Our team is trained to assist with responsible gaming concerns.
Dedicated Email
[email protected] — we aim to respond within 24 hours for responsible gaming-related inquiries.
If you are feeling distressed or in crisis, please seek immediate professional help from a registered mental health professional.
Six core pillars of our responsible gaming programme, designed to protect the well-being of every member
Set your own daily, weekly, and monthly deposit limits directly from your account panel. Lower limits take effect immediately — no approval required.
Session time limits and real-time reminders ensure you always know how long you have been playing. No more unplanned late-night sessions.
Choose a self-exclusion period from 6 months to lifetime. The activation process is straightforward and takes effect immediately for instant protection.
B88my support staff receive specialised training in responsible gaming. They are ready to assist with empathy and professionalism 24 hours a day.
The automatic loss limit system blocks betting once your total losses reach the limit you have set — protecting your account balance before it is too late.
A two-stage KYC process ensures only individuals aged 18 and above can use the platform. There are no shortcuts to bypass our verification system.
Responsible gaming is not just a slogan for us — it is a real commitment we uphold every single day.
Member well-being is always prioritised over short-term business profit in every decision we make.
All self-control tools can be activated without waiting for approval. You hold full control over your gaming experience.
We do not hide the risks. All information about winning odds, limits, and risks is clearly displayed on the platform.
Our team listens with empathy. No matter how big or small the issue, you will be met with genuine support.
Our policy is strict — no access for individuals under 18. Violations will result in immediate account closure.
Our responsible gaming programme is continuously updated based on the latest research and member feedback.
Answers to the most frequently asked questions from our members about responsible gaming at b88my
At b88my, fun and responsibility go hand in hand. Register today and enjoy a safe, transparent online entertainment experience that always puts your well-being first.